Privacy Policy

EU Customers

Data Regulations

This legislation describes the information we process through Amusemax SRLS (hereafter known as Amusemax), parent company of Dark Side City Tours, how we use it and your rights.

I. Data Controller

The data controller of data collected is Amusemax, located in Via Laura Mantegazza, 24A. You can contact us about your data anytime at info@amusemax.com

II. What types of information do we collect?

We collect – at the time of registration – the following information, classifiable as personal data:

• Name;
• Surname
• Email address
• general data from ID such as address

III. How do we use this information?

We use the information in our possession in the manner described below to provide the services of Amusemax and our suppliers

That’s how:

• we use your information to inform you about our initiatives;
• we use your data to book the trip and the experiences you requested at the time of booking;
• We are sometimes required to pass your data onto our suppliers so they can secure your name on a booking or activity.
• we use your data to contact and provide you to provide assistance to you and update you should anything change with your booking.
• we use your data to keep you updated, once the trip is over, on new proposals that may interest you.

IV. Is this information shared?

The data provided and their use are processed solely by Amusemax and are shared with our partners for the purpose of offering services. They are however able to use the data supplied by us within the limits established by you when purchasing the trip and / or experience.

Here is an updated list of possible partners with whom we can share your data and its purposes:

As part of our activities, we also use external software to improve and speed up our work.

Here is an updated list of the programs we use with the related purposes.

Some data, in aggregate and anonymous form, are used for statistical purposes and can be shared with Amusemax and client institutions.

We may share information with law enforcement or in response to legal requests when it is ordered by law or ordered by a magistrate through a specific provision with legal and mandatory value against Amusemax

V. What are our bases for data processing?

We collect, use and share the data in our possession in the manner described above:

• As required to comply with the Terms of Use of Amusemax (legal basis of processing: Contract);
• In a manner consistent with the consent granted, which may be revoked at any time by sending a request to the Data Controller by email at the address info@amusemax.com
• As necessary to comply with our legal obligations
• As necessary for the public interest.

VI. How can you exercise your rights?

In the event of a data breach (illegal access to user data by unauthorised third parties), Amusemax will inform all clients within 2 business days of the occurrence, in any case and independently of the data theft

VII. How to exercise the right to be forgotten, to partial cancellation and the free portability of the data?

Users can request cancellation, in whole or in part, of their personal data at any time by directly contacting the data controller.

It is possible to request cancellation by sending an email to the address info@amusemax.com in the following cases:

• If the user legitimately opposes the processing.
• After the request has been received, Amusemax undertakes to promptly process it within 2 business days, within the limits of what is technically possible.
• The right to be forgotten can be limited only in the following cases:
• To guarantee the exercise of freedom of expression or the right to defence in court
• To protect a general interest
• When the data, rendered anonymous, are necessary for historical research or for statistical or scientific purposes

Users can also request, via email to the address info@amusemax.com, the transfer and use of their personal data to another data controller who performs the same service as Amusemax.

VIII. How and for how long are user data stored?

User data is stored on proprietary databases on servers located in Italy and the US.

The characteristics and certifications of the machines used guarantee maximum safety of the same and minimise the risks of violations and data breaches.

IX. How do we comply with legal requirements or avoid damage?

We access, store and share information with regulatory bodies, law enforcement agencies or other entities in these cases:

•      In response to a legal request if we believe in good faith that the law requires us to do so.
•      If it is necessary to detect, prevent and resolve unauthorised uses of products, breaches of our conditions or regulations or other harmful or illegal activities, to protect ourselves (including our rights, property or products), including in the context of investigations or regulatory requirements or to prevent imminent deaths or physical injuries.

X. How will we inform you about changes to these regulations?

We will inform you before making changes to these regulations and will allow you to read the amended regulations before choosing whether to continue using Amusemax services. This privacy policy version was update the fifth of November 2019.

Cookie Policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.amusemax.com, citystoriestours.com, darksidecitytours.com

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.